Shipping policy
Shipping Policy – LightWave
Thank you for supporting LightWave.
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
📍 Shipping Time
- Standard shipping (U.S.): 3–7 business days
- Processing time is separate from shipping time
Please note that during high-demand drops, processing times may be slightly longer.
📦 Order Processing
All products are made and prepared with care. Some items may be produced after purchase to ensure quality.
Orders are not shipped or delivered on weekends or holidays.
🚚 Shipping Delays
LightWave is not responsible for delays caused by:
- Shipping carriers (USPS, UPS, etc.)
- Weather conditions
- Incorrect shipping addresses
❗ Incorrect Address
Please ensure your shipping address is correct at checkout.
If an order is returned due to an incorrect address, the customer will be responsible for additional shipping costs.
📬 Lost or Stolen Packages
LightWave is not responsible for lost or stolen packages marked as “Delivered.”
If you experience an issue, please contact your local carrier directly.
📩 Questions
For any questions regarding your order, contact us at:
moisessantos1174@gmail.com
“Every LightWave piece is handled with intention. Thank you for being part of the vision.”